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Forum Replies Created
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Hi Moreno,
Thanks for reaching out. UpdraftPlus itself doesn’t make ongoing changes to the database once a restore is complete — it just runs the restore process and then hands control back to WordPress. Seeing “Error establishing a database connection” intermittently afterwards usually points to something environmental rather than the restore itself.
A few things you can check:
- Confirm that the database credentials in wp-config.php are correct (host, user, password, database name). If the restore included wp-config.php, it’s possible an older value was written there.
- Also worth double-checking that the restored database tables all match your WordPress table prefix — sometimes if a prefix mismatch occurs, WordPress may not consistently find the tables.
This isn’t a common problem directly caused by UpdraftPlus, but the restore may have surfaced an underlying hosting/database configuration issue.
Best regards,
BryleForum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] How to fresh install UpdraftPlusHi,
Good question — the location is correct, but two gotchas often hide the rows:
- Table prefix: your options table may not be named wp_options. Check your site’s actual prefix (e.g., abc_options), then look in that table for option_name LIKE ‘updraft_%’.
- Multisite: if you’re on Multisite, check both the network table (wp_sitemeta → meta_key LIKE ‘updraft_%’) and each site’s options table (e.g., wp_2_options, wp_3_options, etc.).
In phpMyAdmin you can run, adjusting the prefix if needed:
SELECT * FROM wp_options WHERE option_name LIKE ‘updraft_%’;If nothing shows and you’re using object caching (e.g., Redis/Memcached), flush the cache and recheck.
Regards,
BryleHi,
Sorry to hear about the issue with your sales page. To help narrow this down, could you share a bit more detail on where the custom code was added? For example, was it inserted directly into the page using WPBakery, placed in a theme template file, or added via a plugin or custom functions?
Also, do you know which specific updates (WordPress core, plugins, or themes) were applied around September 3–6, when the problem first appeared?
Regards,
BryleForum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] How to fresh install UpdraftPlusHi,
If the Wipe Settings button isn’t working for you in the dashboard, you can reset UpdraftPlus manually. All settings are stored in the WordPress database, so if you delete those entries, the plugin will behave like a fresh install.
You can do this by going into your database (via phpMyAdmin or a similar tool) and removing any options that begin with updraft_ from the wp_options table. Be careful to only delete those specific entries. After that, deactivate and delete the plugin, then reinstall it from Plugins > Add New > UpdraftPlus.
That will fully clear the old configuration without needing to reinstall WordPress.
Kind regards,
BryleHi Chris,
Thanks for letting us know. I understand time is tight, and I’m glad you were able to restore your site with another backup so things are working for now. If you do come back to the issue later and want us to take a look, please feel free to open a new thread or update this one with the restoration log, and we’ll be happy to help investigate.
Good luck with your exam on the 15th!
Regards,
BryleHi,
The numbering isn’t controlled by UpdraftPlus — the plugin creates the archives as uploads.zip, uploads2.zip, uploads3.zip, etc. What you’re seeing is macOS and the browser deciding how to name or unzip them. Safari in particular often auto-extracts and renames folders, which can make it look inconsistent.
For restores, you don’t need to unzip the files yourself. Just keep them zipped and place them back into wp-content/updraft; UpdraftPlus will detect and reassemble them correctly.
Regards,
BryleForum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] How to fresh install UpdraftPlusHi,
Could you run the following test with your browser’s developer tools? In your browser, open the Developer Tools (instructions for each major browser can be found online). Open the Console tab if it isn’t already open, then reload the page and try clicking the “Wipe Settings” button again. Do you see any errors appear in the console? If so, could you please send us a screenshot of those errors?
If the issue continues, could you also let us know exactly what you are trying to achieve so that we can give you more precise guidance?
Kind regards,
BryleForum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] Premium to Free ver. How to…Hi,
If you want to completely switch back to the free version, the best way is to reset the plugin first. In your WordPress dashboard, go to UpdraftPlus > Advanced Tools > Wipe Settings. This clears out the Premium configuration.
After that, go to Plugins → Installed Plugins, deactivate and delete UpdraftPlus Premium. Then reinstall the free version directly from Plugins > Add New > Search “UpdraftPlus” and activate it.
Your backups themselves won’t be lost, but since the wipeout clears the settings you’ll need to reconnect your external storage if you still want to use it. Once the free plugin is active, it will work with no issues and only the free features will be available. You’ll know you’re running the free version because the version number will start with 1.x.x.x.
Thanks,
BryleHi,
Thanks for sending the error message. When you see errors with Elementor after running a restore, it usually means that either not all files were restored correctly, or some caching is still serving outdated content.
Could you please do the following:
> Share the restoration log from UpdraftPlus so we can see exactly what happened during the restore. You’ll find it in your wp-content/updraft folder (download via FTP or file manager). Since it’s too long to paste here, please upload it to Pastebin or a similar service and share the link.
> Clear any caches you may have active (Elementor cache, your caching plugin, and your host/server cache if applicable).
> If the error only happens with Elementor pages, try going to Elementor → Tools → Regenerate CSS and click “Regenerate Files.”The log will help us confirm if the restore finished properly or if a file/database error is causing the Elementor issue.
Best Regards,
BryleHi,
Thanks for the update. Since you can download the themes but not the plugins, it may not just be a storage issue. Have you already tried downloading the files directly via FTP or your hosting file manager from the wp-content/updraft folder? That’s often the most reliable way, especially for larger archives.
It would also be good to test using a different browser or even a different computer, just to rule out a browser/session issue.
Regards,
BryleForum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] How to fresh install UpdraftPlusHi @docnao
Apologies for the late reply.
If you’d like to completely reset UpdraftPlus, you don’t need to manually remove database tables. You can use the built-in Wipe settings tool. You’ll find it under UpdraftPlus → Advanced Tools → Wipe Settings / Wipe Out in your WordPress dashboard. This clears all plugin settings and puts it back to default, just like a fresh install.
Best Wishes,
BryleHi,
Thanks for the details and screenshots. The problem usually happens when the backup archives (in your case the uploads set) are quite large, and the web server times out or closes the connection before the download finishes. That’s why the other, smaller archives download fine but the larger ones don’t complete, even across different browsers.
To work around this, you can download the backup files directly from your server using FTP or your hosting file manager. All backup archives are saved in the wp-content/updraft folder, and you can copy them from there without relying on the browser download.
If you prefer to use the browser download, you would need to ask your host if they can raise the PHP/HTTP timeout and memory limits to allow larger file transfers, but downloading via FTP is usually the most reliable method for big files.
Kind regards,
BryleForum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] Dropbox Authentication ErrorHi,
Thanks for trying that. The “invalid_request” error usually means the site is still trying to use the old Dropbox link or something in the browser session is interfering. Please make sure you are logged out of Dropbox in your browser before starting the authentication, then clear your browser cache or try again in a private/incognito window. After that, go to UpdraftPlus > Settings > Choose your remote storage > Dropbox, click “Authenticate with Dropbox,” and log in with the client’s Dropbox account. If the error continues, please check if there is a firewall, security plugin, or content blocker on the site that may be blocking the connection.
Kind Regards,
BryleHi,
Thanks for sharing the log. I’ve checked it and the restore finished successfully — the issue isn’t with the backup itself. The problem is that Algori PDF Viewer Lite stores its file links in a way that our normal database search-and-replace doesn’t update during migration. That’s why you need to manually reconnect them.
The best next step is to check with the Algori PDF Viewer developer for advice on migrating sites, since this is specific to how their plugin saves data.
Regards,
BryleHi
Thanks for the update. If your internet connection is stable and you’ve already cleared some space, we’ll need a bit more detail to see what’s going on. Could you please share a screenshot of what you see when the download or restore fails? It would also help to know the exact error message shown on screen, if any.
That way we can better understand whether this is related to storage space or something else in the hosting environment.
Kind regards,
Bryle