Md Mahbub Morshed Chowdhury

Hi @yuktiwebstudio,

Thank you so much for taking the time to share your detailed feedback.
We truly appreciate your honesty and understanding throughout the process. We’re glad that our team could resolve the matter transparently and ensure a smooth refund experience.

Your constructive feedback helps us continue improving our product and service. We wish you all the best with your future projects and hope to have the opportunity to serve you again under better circumstances.

Best regards,
M Mahbub

Hi @carriehillinco,

Thank you so much for your kind words and the 5-star review!
We’re really glad to hear that your switch from WPEasycart went smoothly and that Eventin’s UX and support have met your expectations. It’s exciting to know you’re using it for webinars and conferences, that’s exactly the kind of real-world impact we love to see!

We’ll be here whenever you need a hand or want to share feedback to make Eventin even better. Thanks again for choosing us!

Best regards,
M Mahbub

Hi @yaresawellness,

Thank you so much for the 5-star review!
We’re really glad to hear that everything is working well for you and that our team could assist promptly.

Your feedback means a lot to us, it helps us stay motivated and keep improving. We hope Eventin continues to serve you great as you explore it further!

Best regards,
M Mahbub

Hi @jptechno,

Thank you so much for your detailed feedback and 5-star rating.
We truly appreciate the time you took to test the plugin thoroughly and share your honest thoughts. It’s great to hear that everything worked smoothly with your setup using Elementor, Astra, Hostinger, and WooCommerce.

We’re also glad to know that our support has been helpful throughout your journey. Feedback like yours motivates us to keep improving and adding more value for our users.

Best regards,
M Mahbub

Hi @jessgardnercoaching,

Greetings! Thanks for your valuable review.

We always try our best to reply within 12 hours to every customer. We completely understand that the time zone difference caused a bit of delay in our replies, and we’re really sorry for that. Our team always tries their best to respond as quickly as possible to every valued customer like you.

If you’re happy with how things turned out, we’d truly appreciate it if you could update your review to 5 stars. Your support means a lot to us and helps us grow even more!

If you need any further help then please feel free to ask us. We are always here to help you.

Best regards,
M Mahbub

Hi @databell96,

There are a few possibilities to make the ticket section more accessible on mobile devices.

1️⃣ Custom Template
You can create a custom event template, which we already have support for, and reposition the ticket module anywhere you want (like inside the event content). That way, you can fully control how it appears across all devices and check compatibility.

2️⃣ Custom CSS Option
With a simple CSS tweak, you can reorder the layout on mobile so that the ticket module appears above the event details. That means, once the page reloads on mobile, users will immediately see the ticket options.
Here’s the code you can use in your Customizer > Additional CSS section:

/* Reorder columns on mobile - col-4 before col-8 */
.etn-row {
    display: flex;
    flex-wrap: wrap;
}

.etn-col-lg-4 {
    order: 1;
}

.etn-col-lg-8 {
    order: 2;
}

/* Restore original order on larger screens (992px and up) */
@media (min-width: 992px) {
    .etn-col-lg-4 {
        order: 2;
    }
    
    .etn-col-lg-8 {
        order: 1;
    }
}

After applying it, the layout should look like this:
🔗 https://prnt.sc/3NChOq6ChJN6

3️⃣ Anchor Button (Scroll to Tickets)
If you’d like to place an “Order Tickets” button inside the event description that scrolls directly to the ticket area, you can use this simple code in your theme’s functions.php file:

function enqueue_scroll_to_class_script() {
    ?>
    <script type="text/javascript">
        document.addEventListener('DOMContentLoaded', function () {
            const menuLink = document.querySelector('a[href="#purchase-section"]');
            if (menuLink) {
                menuLink.addEventListener('click', function (e) {
                    e.preventDefault();
                    const target = document.querySelector('.etn-single-event-ticket-wrap');
                    if (target) {
                        target.scrollIntoView({ behavior: 'smooth' });
                    }
                });
            }
        });
    </script>
    <?php
}
add_action('wp_footer', 'enqueue_scroll_to_class_script');

And here’s a quick video tutorial showing how to set it up:
🎥 https://www.youtube.com/watch?v=xQ_-XNPdd0M

I demonstrated it using a menu link, but you can apply the same idea anywhere on the event page, even inside the description area.

Hope that helps make things clearer and easier for your visitors!

Best regards,
M Mahbub

Hello @y2gabs,

Thank you so much for your kind words and wonderful 5-star review! We’re glad to hear that you enjoyed both Timetics and Booktics, and that you found our design, functionality, and support up to your expectations. Our team always aims to make scheduling and bookings seamless, whether for one-to-one services or broader event needs.

We truly appreciate your recommendation and your support means a lot to us!

Best regards,
M Mahbub