Fotis Stathopoulos
Forum Replies Created
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Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Follow Us Display IssueHi there,
This looks like an issue with the theme you’re using. Please switch to the default Twently Twenty theme and see if the issue is resolved. If it is, then contact your theme’s author for further assistance.
Hi there,
I was able to find your old site as it’s still connected to your WordPress.com account and I have successfully transferred the followers to your new site.
You can use https://snipboard.io/ to take and share screenshots.
This might be caused by a plugin conflict. Please disable all that site’s plugins except for Jetpack and see if the issue is resolved. If it is, then enable the plugins one by one until you find the one that’s causing the issue.
The most common plugins that cause such issues are page building and gallery plugins.
Hi there,
Publicize is in the mobile app. You can find it under Configuration > Sharing.
Also, make sure that you’re using the latest version of the app.
Hi there,
Please try deleting the Jetpack plugin from your site completely, then re-install it from scratch, and let me know how that goes.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Disappeared dataHi there,
What’s your staging site’s address so I can see if I can tranfer the stats from there to your live site.
Hi there,
Can you please let us know what’s your site’s address so we can have a look? It might be something on your side blocking the stats from being recorded on our end.
Hi there,
This is not an issue with the theme but rather with the AMP plugin that you’re using. When someone views your site through a mobile device the AMP plugin kicks in and displays a different template. To fix that please post in that plugin’s support forum:
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] audio CDN?That depends on your host but all hosts allow the hosting of audio files. Jetpack isn’t a hosting provider. It only stores images in it’s CDN servers for faster serving around the world.
The only hosting we offer is our Video Hosting feature which allows you to upload videos from your computer to be hosted on WordPress.com, rather than on your host’s servers.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] PublicizeWhat happens if you disable Yoast’s Open Graph tags?
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Error 500That’s exactly the problem. You can clearly see that on your screenshot. If you run your site through the Jetpack debugger you get the exact same error:
https://tools.jetpack.com/debug/?url=https://45secondes.fr/
Have you contacted your hosting provider and asked them about the XML-RPC file? This is a common issue and hosts can quikly enable access to that file.
This happened because your staging site got assigned a different ID and it’s treated as a different site.
I can transfer the stats to your staging site, but I don’t think that this makes sense as we’ll have to move them back to your live site afterwards.
Is there a particular reason you want the stats on the staging site?
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Publicize and TwitterHi there,
I checked your Twitter Publicize connection and it works without any issues. If you’re still having trouble with it please re-connect Jetpack by following these instructions:
https://jetpack.com/support/reconnecting-reinstalling-jetpack/
Hi there,
This falls out of the scope of support of this forum. Removig those blocks requires a modification of the Jetpack plugin which can lead in breaking it.