Givi WP Royal Support's Replies

Forum Replies Created

Viewing 15 replies - 1 through 15 (of 909 total)

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Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] WordPress Elementor Pages Duplication Issue

Plugin Contributor Givi WP Royal Support
(@ggedenidze1982)

6 days, 15 hours ago

Hi,
First, thank you for choosing our theme and service.

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn

Kind regards,
Givi

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] Error: Import File download failed.

Plugin Contributor Givi WP Royal Support
(@ggedenidze1982)

2 weeks, 5 days ago

Hi,
First, thank you for choosing our theme and service.

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn

Kind regards,
Givi

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] Import of Template Kit doesn´t work

Plugin Contributor Givi WP Royal Support
(@ggedenidze1982)

1 month, 2 weeks ago

Hi,
First, thank you for choosing our theme and service.

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn

Kind regards,
Givi

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] Royal Add Ons Header Page Conditions issue

Plugin Contributor Givi WP Royal Support
(@ggedenidze1982)

2 months, 1 week ago

Hi,
First, thank you for choosing our theme and service.

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn

Kind regards,
Givi

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] Template keeps loading but won’t install

Plugin Contributor Givi WP Royal Support
(@ggedenidze1982)

2 months, 2 weeks ago

Hi,
First, thank you for choosing our theme and service.

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn

Kind regards,
Givi

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] Nonstop Loading

Plugin Contributor Givi WP Royal Support
(@ggedenidze1982)

2 months, 3 weeks ago

Hi,
First, thank you for choosing our theme and service.

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn

Kind regards,
Givi

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] Importing new template has deleted work

Plugin Contributor Givi WP Royal Support
(@ggedenidze1982)

3 months ago

Hi,
First, thank you for choosing our Theme and Plugin.

You are a PRO user, Unfortunately, by the ww.wp.xz.cn rules we are not allowed to support pro users here, please contact us and provide your issue via email: [email protected]
We are ready to help anytime. We will do our best.

Kind Regards,
Givi

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] Advanced Text – clipped text position issue on mobile

Plugin Contributor Givi WP Royal Support
(@ggedenidze1982)

3 months, 2 weeks ago

Hi,
First, thank you for choosing our theme and service.

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn

Kind regards,
Givi

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] I’m having a problem with the Advanced Slider/Carousel

Plugin Contributor Givi WP Royal Support
(@ggedenidze1982)

3 months, 4 weeks ago

Hi,
First, thank you for choosing our theme and service.

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn

Kind regards,
Givi

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] Image grid not shrinking or growing properly
Plugin Contributor Givi WP Royal Support
(@ggedenidze1982)

4 months ago
Hi,
First of all, thank you for choosing our theme and plugin.
Sorry for the late reply.

Unfortunately, it is not possible according to your request. However, you can create separate responsive grids for each specific device (desktop, tablet, mobile) and change the settings for each of them. For example, when the grid works for mobile, hide it for other devices, and do the same for all other devices. Although this is not the best way to achieve the goal, you can still try.

Kind Regards,
Givi
- This reply was modified 4 months ago by Givi WP Royal Support.
Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] Span class/custom css not working on mobile headers

Plugin Contributor Givi WP Royal Support
(@ggedenidze1982)

4 months, 1 week ago

Hi,
First, thank you for choosing our theme and service.

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn

Kind regards,
Givi

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] Page is broken when the plugin is enabled

Plugin Contributor Givi WP Royal Support
(@ggedenidze1982)

5 months ago

Hi,
First, thank you for choosing our theme and service.

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn

Kind regards,
Givi

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] not importing prebuilt block or anything else

Plugin Contributor Givi WP Royal Support
(@ggedenidze1982)

5 months ago

Hi,
First, thank you for choosing our theme and service.

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn

Kind regards,
Givi

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] Website is down. Please Help ASAP

Plugin Contributor Givi WP Royal Support
(@ggedenidze1982)

5 months ago

Hi, I apologize for the delayed response.

We have already responded to your issue via email.

Kind Regards,
Givi

Forum: Plugins
In reply to: [Royal Addons for Elementor – Addons and Templates Kit for Elementor] After update the category filtering is not working

Plugin Contributor Givi WP Royal Support
(@ggedenidze1982)

5 months, 1 week ago

Hi,
First, thank you for choosing our Theme and Plugin.

You are a PRO user, Unfortunately, by the ww.wp.xz.cn rules we are not allowed to support pro users here, please contact us and provide your issue via email: [email protected]
We are ready to help anytime. We will do our best.

Kind Regards,
Givi

Viewing 15 replies - 1 through 15 (of 909 total)

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