Iftekhar Alam

Hi @jrostinmagnin,

Thank you for sharing this observation!

If I understand correctly, the custom message text disappears from the backend settings after the plugin’s version update. Because the text gets cleared but the ticker is still set to display a “Custom Message,” it glitches on the frontend, flashing and showing the latest articles instead.

This is quite unusual! We haven’t been able to replicate this data loss during updates on any of our testing environments. It is highly possible that a strong object caching tool or a conflict with another plugin is clearing that specific setting during the update process.

Since the review section is not meant for troubleshooting, could you please open a quick topic right here in our ww.wp.xz.cn support forum?

You can open the topic here.

We haven’t released an update in over 2 months, but we definitely want to investigate why this settings wipe is happening on your end.

Best regards,
Iftekhar Alam

Hi,

Thank you for reporting this.

The recent update only included two minor fixes, so it should not affect existing ticker settings or cause custom text to be lost. Normally, ticker settings are stored in the WordPress database and are not changed during plugin updates.

However, if by “custom” you mean changes made directly inside the plugin files, those changes will be overwritten during an update because WordPress replaces the plugin with the original package.

If the custom text was added through the ticker settings panel, it should remain unchanged after updates.

Please check and let me know if the issue still occurs. I’ll be happy to help further.

Regards,
Iftekhar Alam

Hi,

Thank you for reporting the issue and for sharing the error log – that’s very helpful. About the PHP warning you’re seeing

The Undefined variable $tc_value warning can appear when a table is created using a one-click template. In those templates, some values are initialized dynamically.

Once you manually update the table by:

• Opening Edit Features and clicking Update Feature, and
• Opening Edit Columns and clicking Update Column,

the required values are properly stored and the warning should no longer appear.

Why new features may not be applied?
If newly added features are not showing up in an existing pricing table, this is usually not a database issue. In most cases, it’s related to caching.

Please try the following:

1. Clear your browser cache and reload the page.
2. If you’re using any caching plugin (such as WP Rocket, W3 Total Cache, LiteSpeed Cache, etc.), clear the site cache.
3. Temporarily disable cache/minification plugins and test again.
4. Make sure the shortcode used on the page contains a valid table ID (for example:
   [wrc-pricing-table id="1"]).

About table layout shifting
Layout changes can also occur due to cached CSS or minified files. Clearing all caches usually resolves this.

If the issue persists after trying the above steps, please feel free to share:

• Your WordPress version
• PHP version
• Whether the table was created from a template or from scratch

This will help narrow things down further.

Thank you for your patience and for using WRC Pricing Tables.

Best Regrads,
Iftekhar

Hi @atak5545,

Thanks for the report. I checked the front end and the ticker is rendering posts, but if your custom text and settings are showing blank in the admin, it usually points to a site-specific conflict (theme, another plugin, or a caching/optimization layer). To help find the cause, please try these steps in order and report anything you find:

1. Clear any caching, including browser cache, caching plugins, and server/hosting cache.
2. Temporarily switch to a default theme such as Twenty Twenty-Five → check if the settings return.
3. Deactivate all other plugins, then reactivate them one by one while checking the ticker’s settings page each time. This will quickly reveal which plugin is conflicting.
4. Check the browser console
   • Open the page in your browser, then open Developer Tools:
     • Windows: press F12 or Ctrl+Shift+I
     • Mac: Cmd+Option+I
   • Go to the Console tab, then reload the Ticker settings page.
   • Look for red error messages (JS errors). If you see any, copy the full error text (or take a screenshot) and paste it here.
   • Also check the Network tab and filter by XHR or JS — look for requests that return 404/500/403 or other errors and share those responses if possible.
5. If you have access, check the server error log or enable WP_DEBUG (on a staging site, not on production) to catch PHP errors that may affect the admin page.
6. If you use any security, admin-customization, or script-optimization plugins, try disabling their admin-related features.

Once you find the conflicting theme/plugin or any console error(s) please let me know – it will help us improve compatibility in future updates.

Best regards,
Iftekhar
T4B News Ticker Support

Hi @eblakely,

Thanks for reporting this and sorry to hear about the trouble with the settings tabs.

Just to clarify, there hasn’t been any recent update to the T4B News Ticker – the last release was back in May 2025. So, it’s likely that something else on your site has changed recently, which may be causing a conflict. In many cases, this kind of issue happens due to:

• A JavaScript conflict introduced by another plugin or the active theme (especially page builders like Elementor Pro or theme scripts like Astra Pro).
• A caching or optimization plugin minifying or combining admin scripts.
• Browser cache not fully clearing older admin assets.

Here are a few quick checks you can try:

1. Clear all caches – both browser and any caching plugin you use.
2. Temporarily deactivate other plugins (especially optimization or admin UI-related ones) to see if the tabs reappear.
3. Switch to a default theme (like Twenty Twenty-Five) just for testing.

If the issue still persists, please open your browser console (press F12 → Console tab) and check if there are any JavaScript errors when opening the Ticker settings page. Copy those errors here, and I’ll help you pinpoint the cause.

Thanks again for taking the time to report this. We’ll make sure you’re up and running soon.

Best regards,
Iftekhar
Plugin Developer – T4B News Ticker

Hi @rapadura,

Thank you for reporting this. We’ve tested the plugin thoroughly in multiple environments (including different browsers), and so far, we haven’t encountered this issue. Also, no other users have reported similar behavior. However, we’ll still take your feedback seriously and try to investigate further.

In the meantime, here are some steps you can follow to troubleshoot this on your end:

1. Clear Browser Cache & Cookies
   Sometimes, cached scripts can cause unexpected issues. Please clear your browser cache and cookies, then try again.
2. Disable Other Plugins
   Temporarily deactivate all other plugins and check if the issue persists. If the problem goes away, reactivate them one by one to identify if there’s a conflict.
3. Switch to a Default Theme
   Try switching to a default WordPress theme (like Twenty Twenty-Five) and see if the error still appears.
4. Check for JavaScript Errors
   Open the browser’s Developer Console (Right Click → Inspect → Console) and see if any errors are displayed when you click Update Feature. If there are errors, please share those here.
5. Update Everything
   Ensure your WordPress, theme, and all plugins are updated to the latest versions.
6. Try a Different Environment
   If possible, try the same steps on a different device or in an incognito window to rule out local browser issues.

If you can provide the exact console error message (if any) or any additional details (such as your WordPress version and PHP version), it will help narrow down the cause.

Thank you for your patience and for using WRC Pricing Tables Ultimate!

Best Regards,
Iftekhar Alam

Hi @voicetoons,

Yes, you can use the Code Snippets plugin for that. Here’s the code you can add:

add_action('wp_footer', function() {
    echo do_shortcode('[t4b-ticker]');
});

How to Use:

1. Go to Snippets → Add New.
2. Name it something like “Display Ticker Sitewide”.
3. Paste the code above.
4. Choose “Run snippet everywhere“.
5. Save and activate.

This will display the ticker at the bottom of every page.

If you want the ticker to appear at the top of the page or just after the menu, you’d need to place the [shortcode] manually inside your theme’s header.php or another suitable template file.

We’ve already shared the procedure for this earlier in the thread, in case you’d like to follow that approach.

Best Regards,
Iftekhar

Hi @voicetoons,

Thanks for your question! Yes, the [shortcode] needs to be added manually to the pages where you want the ticker to appear – that’s how it’s designed to work by default.

If you have many pages and want the ticker to appear site-wide, instead of manually inserting the [shortcode] on each one, you can:

✅ Use a widget or template injection:

• Add the [t4b-ticker] shortcode in a widget area (like a header, footer, or sidebar) using the [shortcode] block or a [shortcode] widget.
• Or, if your theme supports it, insert it into a template file using PHP:
  echo do_shortcode('[t4b-ticker]');

This way, it will automatically show on all pages without editing each one.

Let me know how you’d like it displayed, and I’ll guide you accordingly!

Best regards,
Iftekhar