Daniel K.
Forum Replies Created
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Hi @kittmedia,
Ok, we will fix it in the next version. Thanks!
Hi,
Please reopen if it’s still available. Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Connection problemHi,
Please reopen if it’s still available. Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Connection impossibleHi,
Please reopen if it’s still available. Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Reviews not updatingHi,
Please reopen if it’s still available. Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Error Message in error logsHi,
Please reopen if it’s still available. Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Reviews Not Updating AutomaticallyHi @icemanau,
Yes, right, to make the reviews auto updateable you should have your own Google API key. Extremely detailed manual how to create API key is placed on the page in wp-admin: Google Reviews / Support / Full Installation Guide, after creating you need to save it on the Settings page.
It should cost nothing. Google is currently giving $200 free credit a month and it should be enough to use the plugin for connecting several Google places without additional fees except this free $200 credits.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Impossible to connect to my google placeHi @rinaldya22,
We added additional parameter to the URL https://www.kpiconsultancy.com/testis/?v=1 and it works fine: https://ibb.co/ZV5kXHb
It means that the problem in a cache. Please try to clear all caches including a CDN and rebuild static bundles (js/css). After that, check and let us know.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Connection impossibleHi,
Please clarify, is it a new website? Could you send debug information to support email? You can get it on the page: Google Reviews / Support / Advance tab.
Thank you for your patience! Unfortunately, we introduced this new connection method to reduce connection to Google via our API key, because it’s extremely expensive for us. However, there may be errors that we are currently trying to find.
- This reply was modified 1 year, 12 months ago by Daniel K..
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Connection problemHi,
Thank you for your message!
To investigate this question, please send to support[at]richplugins.com:
1. Direct link to your website page where we can see and reproduce the issue;
2. Debug information from the page: Google Reviews / Support / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send it to us.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Connection impossibleHi @kittmedia,
Thank you for your message.
Please clarify are you using your own Google API key with this plugin to connect and refresh reviews?
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Cannot link my businessHi @nathalievdl,
It seems your business does not have a physical address on Google map, unfortunately, it’s not possible to connect such a places, because Google API which used in this plugin, does not support location without an address. In other words, it’s a limitation of Google, not us or the plugin.
However, if you add physical address to your locations you should find and connect that, after this, you can delete the address again.
Thanks!
Forum: Reviews
In reply to: [Rich Showcase for Google Reviews] Doesn’t Work – Can’t Find My BusinessHi,
We appreciate your efforts in writing for this review. Thanks!
If you would still like to solve this issue (or understand what going on), first of all, please send a link to your business on Google map.
Thanks!
Hi,
Yes, sure, our demo server has:
PHP Version: 7.4.33
WP Version: 6.5.4
Thanks!