Daniel K.
Forum Replies Created
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Hi,
When we installed Optimia Express plugin (with or without Google reviews) our test site is not down, but there’s a critical error which shown on each page and even on Plugins page, we even can’t deactivate Optimia Express.
It seems this plugin has bugs and I think the problem is not in our plugin. Please contact directly to Optimia Express developers to fix that.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Reviews not updatingHi,
To investigate this question, please send to support[at]richplugins.com:
1. Direct link to your website page where we can see and reproduce the issue;
2. Debug information from the page: Google Reviews / Settings / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send it to us.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Can’t connect to Google placesHi @erwin1974,
Try to connect your Google place by Place ID ChIJJf-ILDEdx0cRBU-VftogX24, just copy that (ChIJJf-ILDEdx0cRBU-VftogX24) in a search field and wait several seconds and if it wll appear click Connect button.
Hi @flash-mcdirt,
Please do the same but with your Place ID ChIJMXHoSQB_NIgRLXxrYiOqDmQ
If it won’t help, please send Debug Information from the page in wp-admin: Google Reviews / Settings / Advance tab to support[at]richplugins.com. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send it to us.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Error Message in error logsHi,
Please send full debug information to support[at]richplugins.com
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Can’t connect to Google placesHi,
Could you send link to your business on Google map?
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Error Message in error logsHi,
First of all, please send debug information from the page: Google Reviews / Settings / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send it to us.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Cannot connect anymoreHi @dimitribasseguy,
To investigate this question, please send:
1. Direct link to your website page where we can see and reproduce the issue;
2. Debug information from the page: Google Reviews / Settings / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send it to us.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Plugin activation impossibleHi @rolandstumpp,
It looks like you made a mistake with the plugin, since this plugin works without any applications, especially not tested ones However, please send a screenshot of the error and I will answer accurately.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Cant connect the businessHi @stgtlucas,
It seems there’s no non-UTF8 symbols URI encoding/escaping, so we will check and add this (if necessary) in the next version.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Cannot connect anymoreHi @arunm9600,
Please update the plugin to the latest version 3.8, it should be fixed there.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Cannot connect anymoreHi @kittmedia,
We didn’t find errors in the log, but sometimes Google may not respond, perhaps this was the problem.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Cannot connect anymoreHi @kittmedia,
For me it works perfectly:
Please open a browser console and check errors. Also, please check that you’re not blocking Google recaptcha.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Styling the pluginYes, sure, but it depends from your local styles, please send direct link where you need to change that and we will cook a needed CSS code.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Styling the pluginYou need to use more long CSS selectors and !important property to override such a styles.
However, if you have some troubles with that, please let us know exactly and we will help.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Menu TransparencyHi @ars111,
It’s a business plugin and we can’t support this topic here according to WP terms, this forum only for the free version.
Please send to support[at]richplugins.com there following information:
- Direct link to your website page where we can see and reproduce the issue;
- Debug information from the page: Rich Plugins / Settings / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send it to us.
Thanks!