WD Support
Forum Replies Created
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Forum: Plugins
In reply to: [TeamBy10Web] Change of + iconHey,
Please try to use the following CSS code:
.staff_more_info_plus:before{
content: url(url to image)
}
#full_contact .staff_more_info_plus.open_popup {
border: 0 !important;
}Thanks.
Forum: Plugins
In reply to: [10Web Social Post Feed] error : Problem with save fb feed.Hi,
We would be happy to help.
Please contact us using the following email address: [email protected].
Thanks.
Forum: Plugins
In reply to: [TeamBy10Web] Change of + iconHi,
Could you please try to use the following CSS code to remove the sign:
.staff_more_info_plus.open_popup {
display: none;
}Regarding adding the new custom sing please sent us the icon that you want to add and the URL of the page (the one that you have sent is not opening). We will be happy to help.
Thanks. Have a nice day.
Forum: Plugins
In reply to: [SpiderCalendar] Spider calendar – Not showing eventsHi,
We are sorry for the inconvenience.
Could we have a closer look at the described issues? Please contact our support team using the following email address: [email protected]
Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.
Thanks. Have a nice day.
Forum: Reviews
In reply to: [10Web Social Post Feed] Works perfectly, great customer support!Hi,
Thanks for the feedback.
We are always happy to help!
Have a wonderful day.
Forum: Plugins
In reply to: [TeamBy10Web] Change of + iconHi,
Could you please share with us the URL of the page and screenshot of the sign that you want to change? We will take a look to see whether we can help.
Thanks. Have a nice day.
Forum: Plugins
In reply to: [10Web Social Post Feed] error : Problem with save fb feed.Hey,
Please note that you should be the creator of the page so that the feed works or you can login with the credentials of the profile through which the feed has been created.
After this step has been fulfilled please go to the second step, to configure the feed correctly, may you have any difficulties, please contact us using the following email address: [email protected]
We will help with pleasure.
Thanks.
Forum: Plugins
In reply to: [10Web Social Post Feed] error : (#10)Forum: Plugins
In reply to: [10Web Social Post Feed] error : Problem with save fb feed.Hi,
Could you please double check whether you have followed the steps as described here:
Note: Before proceeding to the steps below, make sure to update Facebook Feed WD to its latest version.
1. The feed will not work even if you are an admin/manager/editor of the page, but it has not been created with your Facebook developer account. So the Facebook page must be created by you only.
2. Make sure to follow the steps in this tutorial, create a Facebook app, copy the App ID and App Secret, then paste them in Facebook Feed WD > Options section. After this, you can get the Page Access Token. Please check this video.
In the case you have done but the same error is still there, please contact our support team using the following email address: [email protected]
Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.
Thanks. Have a nice day.
Hi,
Please note that the issue may come from the “Fixed Background”. Please see here.
Could you please select “No” for that option and check again?
Thanks. Have a nice day.
Forum: Plugins
In reply to: [10WebPostSlider] Loss of text and navigationHi,
Please see here the screenshot of what we see in the page.
Please note that you can upload it to the Gdrive and share the URL with us.
Or you can sent them via [email protected] email address.
Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.
Thanks. Have a nice day.
Forum: Plugins
In reply to: [10Web Social Post Feed] Error while copying the Facebook Access TokenHi,
Could you please try to delete the feed and recreate it again? In the case this will not help please contact our team by using the following email address: [email protected]
Thanks. Have a nice day.
Forum: Plugins
In reply to: [WDContactFormBuilder] message colorHi,
Please follow the steps in this short guide to change the color of the message after submission.
May you have any further question just let us know we are always happy to help.
Thanks. Have a nice day.
Forum: Plugins
In reply to: [10Web Social Post Feed] probs with pluginHi,
Please note that you will need to create the access token since the previous one has been expired.
Make sure to follow the steps in this tutorial, create a Facebook app, copy the App ID and App Secret, then paste them in Facebook Feed WD > Options section. After this, you can get the Page Access Token. Please check this video.
May you have any further questions just let us know. We are always happy to help!
Thanks. Have a nice day.
Hi,
Please note that we have tested the plugin and in our case there was no issue.
Could you please specify which version of the plugin are you using?
Thanks. Have a nice day.