Matt Cromwell

Hi there,

This question is regarding our paid add-ons. The moderators of this forum require that all inquiries about paid products happen elsewhere. Please use our Priority Support page for your inquiry and we’ll get back to you very soon:
https://givewp.com/priority-support

Thanks!

HI James,

I’m Head of Support, we’ve emailed quite a bit over the years. I reviewed your support ticket history in detail and we’ve responded to every inquiry over the past 3 years (including your free support question). I do notice that you are frustrated with the lack of Recurring Donations support for Braintree — we’re frustrated by that too; it’s really a lack of proper API support on their end that keeps us from being able to support it with the quality our users expect from our products.

I’m following up with you personally over email. I’m hoping we can connect personally and get to the bottom of whatever remaining issues you might have. I’ve said it before, but it’s still true: your success with online donations is our first priority. Check your email, I hope to hear from you soon.

Hi there,

Let me clarify a few things first:
1. I never suggested getting outside help. We can help you
2. Please understand that what you are encountering is unique to your website — this is not a bug with GiveWP. So I’m working to try to support you to troubleshoot your website.
3. This is free support that we offer for our users. We do our best to respond quickly but your patience is appreciated.

If you see in the doc link that Siteground pointed you to, one known issue with Siteground specifically is sometimes their SG Super Cacher plugin and it’s support of database caching.

I’d suggest the following:

1. Login to your Siteground cPanel account and open their “Super Cacher” settings. Make sure that ALL caching is disabled there and also clear all the caches there.

2. If you do not yet have any donations or donors or forms created at all (meaning you’re just getting up and running with GiveWP then you should be able to delete everything from the plugin and start over (while Super Cacher is still totally off). To do that best, go to “Donations > Settings > Advanced” and enable the option to delete all data. Then deactivate and delete GiveWP, and then install it again and test.

I would recommend doing all those things while you have all other plugins deactivated if possible. That’s the best way to ensure that none of your other plugins are the cause of the problem. Then once everything is working as intended, you can activate the other plugins one at a time and check whether the problem is there again. If you activate a plugin and notice the problem again, let me know which plugin you activated and which you already have activated and I can test to see if I can replicate the problem you’re encountering.

Hi there,

That’s an interesting use-case and scenario. Technically that is of course totally possible because WordPress allows users to have multiple user roles and capabilities.

But the real question is what you want that user to be able to do on your website.

GiveWP has several different user roles specific to GiveWP donors with associated capabilities. Here’s a few handy links as a reference:

• User Role Docs
• Tutorial and webinar on GiveWP User Roles with examples

Review those resources and let me know if you have additional questions.

Thanks!

HI there, please see our Stripe Free docs here. You’ll need to setup your webhooks in order for your donations to be updated to Complete when Stripe completes them. That is a necessary step that Stripe has mandated in their latest versions.

Thanks!

Perhaps you have some security settings at the server level that are preventing your WordPress site from creating custom database tables? Are you able to ask your web host about that?

We don’t have a live demo, or free version, but reach out to our team via our Contact Page and we’ll help you the best we can.