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Viewing 15 replies - 1 through 15 (of 38 total)
  • Thread Starter wpidl

    (@wpidl)

    I’ve installed the newer release and sent you an e-mail with credentials. Looking forward to your reply.

    Th website is currently under development, so we have time to find a solution for the issue.

    Thread Starter wpidl

    (@wpidl)

    Hi,

    I turned off the maintenance mode and still can’t scan for cookies.

    This is the consent form. I figured out where the text of the button was – sorry my mistake, did not understand it was an input field. But still how do I change the colors? Do I have to use css code?

    Thread Starter wpidl

    (@wpidl)

    Hi,

    I have updated woocommerce, wp did not show outdated.

    We’re using Bulgarisation plugin, that duplicates the orders and transtates them in Bulgarian. But does not change anything else.

    No custom code has been added, since months. And the theme isthe same as well. If something has been updated, could be due to requirement of updating all plugins first, to see if the issue will be resolved.

    I’ll keep you posted with the next order.

    Thread Starter wpidl

    (@wpidl)

    Hi, no – it’s only happening the downloadable document. The problem is only there and since the last 2 orders, up until then – it was correct.

    Thread Starter wpidl

    (@wpidl)

    Enable Documents Generation бе включен, но сега видях,че invoice е останал изключен. Ще тествам при следваща поръчка.

    Thread Starter wpidl

    (@wpidl)

    Hi, I’ve already searched in both email and regular, like i said in the first comment.

    I did receive the email and it still does not find the string.

    Thread Starter wpidl

    (@wpidl)

    No, it does not work.

    Thread Starter wpidl

    (@wpidl)

    My ticket – Request #9347883

    Thread Starter wpidl

    (@wpidl)

    Hi,

    It’s very frustrating, but for the past months I’ve tested it out with default WP themes, turned off all plugins and not to mention that I’ve reached out to Elementor when this problem first occurred and still no one can help me with it.
    Elementor said reach out to stripe, stripe pointed me to wp, wp pointed me to stripe again…
    What I’ve done countless of times: theme changing, plugin deactivations and support messages.

    If you require I’ll send you my pro license – just tell me how to be a private message.

    Thread Starter wpidl

    (@wpidl)

    Hi,

    Attaching screenshots.

    What was on: stripe, apple/google pay and Link by Stripe.

    Tested with only stipe on and still the same.

    https://prodan.bg/wp-content/uploads/2025/01/d1.png

    https://prodan.bg/wp-content/uploads/2025/01/d2.png

    https://prodan.bg/wp-content/uploads/2025/01/d3.png

    Thread Starter wpidl

    (@wpidl)

    Hi,

    All plugins are deactivated, except stripe and woocommerce. Switched to storefront, here’s a preview. The issue still persists.

    https://prodan.bg/wp-content/uploads/2025/01/Количка-–-Продан-БГ.pdf

    Thread Starter wpidl

    (@wpidl)

    Hi,

    Updated the plugin, so change.

    Pasting the report.

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    Thread Starter wpidl

    (@wpidl)

    Hi, we did follow the setup and I did start fresh yesterday as well, yet the visits and purchases are still incorrect.

    Yesterday’s data shows no purchase, but we have 1. Additional to that only 5 people visited, but we have 45 according to jetpack. Even if no one accepted cookies, visits would still be showing. Currently google recaptcha is turned off on the website to see if that somehow would make a difference.

    https://womancare.bg/wp-content/uploads/2025/01/1-2.png

    https://womancare.bg/wp-content/uploads/2025/01/2.png

    https://womancare.bg/wp-content/uploads/2025/01/3.png

    https://womancare.bg/wp-content/uploads/2025/01/4.png

    https://womancare.bg/wp-content/uploads/2025/01/5.png

    Thread Starter wpidl

    (@wpidl)

    Hi,

    We’re using only one plugin for consent – we tried switching to complianz to see if anything will change and it did not.
    I understand that no traffic will be recorded unless accepting cookies, but even with that – we have significantly more visits, that recorded and tested real time accepting cookies and no visits were shown.

    I did turn on jetpack today to track visits form there, but from the hosting account data we had 30-80 visits per day during this month and 80% roughly should have accepted cookies, but they were not shown.

    I did turn on enhanced data on cookieyes and that will show how many people accept cookies for certain and show you graph of site kit not working correctly. Yesterday we started an ads campaign and that also can show if proper data is being recorded.

    Thread Starter wpidl

    (@wpidl)

    Hi, adding additional information for the private reply.

    Your page visit was not recorded. I did turn off both wp cache and jetpack for the weekend and included a graph. There should be more visits, take a look.

    https://womancare.bg/wp-content/uploads/2025/01/1-1.png

    Added the video trough the form from your reply, hopefully i did everything right.

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