Beauty of Code (woo-hc)
Forum Replies Created
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Hey @hannahctc ,
I’m sorry to hear that, that does sound super frustrating! Can you please check that the notification didn’t land up in the Spam folder?
Just for some context, there may be a bit of a delay in ticket response times, depending on the backlog in the queue but rest assured one of our Happiness Engineers will get back to you. 🙂
In the meantime, we’d be happy to check the current status of the ticket if you’d like to share the ticket number with us here?
Cheers!
Forum: Plugins
In reply to: [WooCommerce] Woocommerce Subscriptions and MembershipsHey @abstrategy ,
Gotcha – thanks for confirming! Just to add a bit of context, providing support for premium extensions goes against the forum guidelines, which is why we suggest opening a support request internally. 🙂
However, we’re happy to take a look at the current status of the ticket and make sure it’s landed safely in the queue, if you’d like to share the ticket number with us here?
Cheers!
Forum: Plugins
In reply to: [WooCommerce] BILLING_NOT_ENABLEDHey @xtremehost ,
Thanks for reaching out! Can you please clarify the steps taken that lead to this specific error?
Also, would you mind sharing a clear screenshot of the error message as you are seeing it on your end? Snipboard.io can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.
Additionally, can you please share the following so that we can take a peek at the sites current environment, and any errors being produced:
- System Status Report: You can find this via WooCommerce → Status. SelectÂ
Get system report and thenÂCopy for Support. - Fatal Error Log: Please share any fatal error logs (if any) found under WooCommerce → Status → Logs
Cheers!
Forum: Plugins
In reply to: [WooCommerce] Login errorHey @xtremehost ,
I’m sorry to hear that you’re facing a similar issue here. I see you’ve already started your own topic here (thanks for doing that!).
We’ll go ahead and provide further support for the issue there. 🙂
Cheers!
Forum: Plugins
In reply to: [WooCommerce] Order Missing Variable Item Details and Custom Metadata IssueHey Palak,
I’m sorry to hear about the issue you’re facing with missing SKU and variation ID details. You’ve mentioned not being able to reproduce the issue, can you clarify how many orders presented this issue?
Have there been any recent changes to the site (updates to themes, or plugins) prior to this issue occurring, and are you perhaps using any plugins that modify product data or custom fields?
Can you please share a clear screenshot of the following:
- The order list where SKU and variation ID are missing (please redact any sensitive customer information)
- The order details page for an affected order.
Snipboard.io can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.
Additionally, can you please share a copy of the sites System Status Report. You can find this via WooCommerce → Status. SelectÂ
Get system report and thenÂCopy for Support.Cheers!
Forum: Plugins
In reply to: [WooCommerce] Product is on backorder upon purchasing the last stockHey @israel5ew ,
Glad to hear that you managed to find the culprit!
Since the issue is being caused by a third-party plugin, if you need any further help with this, you’ll need to reach out to the “ShopLentor – WooCommerce Builder for Elementor & Gutenberg” plugin developers.
Here is a direct link to their dedicated support forum: https://ww.wp.xz.cn/support/plugin/woolentor-addons/
Since this has been marked as resolved, feel free to create a new topic if you need any further help with WooCommerce core. 🙂
Also, if you have a minute, we’d love it if you could leave us a review:
https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/
Cheers!
Forum: Plugins
In reply to: [WooCommerce] Product reviews not displaying despite being enabledHey @orbitaclick ,
I’m glad to hear that you’ve managed to find a working solution. Since this has been marked as resolved, feel free to create a new topic if you need any further help.
Cheers!
Forum: Plugins
In reply to: [WooCommerce] Show error while activate woocomerceHey @chiragjainascure ,
Glad to hear it! Since this has been resolved, feel free to create a new topic should you need any further help. 🙂
Also, if you have a minute, we’d love it if you could leave us a review:
https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/
Cheers!
Forum: Plugins
In reply to: [WooCommerce] Looking for my-subscriptions.php in woocommerce subscriptionsThat’s great to hear! You’re very welcome, Vik. 🙂
Since further support will be provided internally, I’ll go ahead and mark this as resolved. Feel free to create a new topic if you need any further help with WooCommerce core.
Also, if you have a minute, we’d love it if you could leave us a review:
https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/
Cheers!
Hey @hwm2nwc ,
Thanks for clarifying!
WC Version: 9.3.3
WC Database Version: 9.3.1I’m seeing an outdated WC Database in the staging environment. If you update this to match the WC core version, keep the Twenty Twenty-Four theme, and only have WooCommerce active, does this resolve the issue?
You can update this via WooCommerce → Status → Tools → Update database.
If that makes no difference, can you please enable Debug mode via WooCommerce → Settings → Payments → WooPayments, scroll down to Advanced settings and check “Log error messages:
Once this is enabled, can you enable Express checkouts and then follow the process to checkout, to trigger the issue. Next, please navigate to WooCommerce → Status → Logs and share a copy of any fatal errors logged there. Specifically, any related to WooPayments/Stripe.
Hopefully there will be something logged that could give us a clue as to what’s going on here.
Cheers!
Forum: Plugins
In reply to: [WooCommerce] WooCommerce top dashboard is broken when site is liveHey @asnac ,
Glad to hear that this is sorted! 🙂 Since this has been resolved, feel free to create a new topic if you need any further help.
Also, if you have a minute, we’d love it if you could leave us a review:
https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/
Cheers!
Forum: Plugins
In reply to: [WooCommerce] Looking for my-subscriptions.php in woocommerce subscriptionsHey Vik,
Thanks for reaching out!
It looks like you need some help with WooCommerce Subscriptions. Since this relates to a premium extension, and you’ve mentioned having a valid license, you’ll need to reach out internally for further help with this.
To clarify, were you unable to submit a support request internally? If so, can you log out of your WooCommerce.com account and then access the WooCommerce “Contact Us” page directly here. Next, click on “I need help with my account or with a product I purchased on Woo.com“, and then “Can’t find an answer? Contact us!“:
A pop-up contact form should then appear:
You can then complete the support request form there, and see if this submits successfully.
As per the forum guidelines, no support for premium extensions is done here but we will be happy to assist you further from there 🙂
Please let us know how this goes!
Hey @learn2soarmusic ,
Thanks so much for sharing that! I can see that the ticket has landed safely in the queue. You should receive a response within 24-48 hours.
Since further support will be provided there, I’ll go ahead and mark this as resolved however feel free to create a new topic if you need any further help.
Cheers,
Hey @braaxwp ,
I’m sorry to hear about the issue you’re facing with editing Product data. This sounds frustrating!
We haven’t had any recent reports of this particular issue, and I’m unable to reproduce this on my test site with the latest version of WooCommerce core. Can you please share a screenshot of what you’re seeing on your end?
Snipboard.io can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.
Also, are you noticing any console errors on the Product edit page? If so, please share those with us here. You can read more about using your browser console to identify errors here
Additionally, can you please share the following so that we can take a closer look at the sites current environment, and any errors being produced:
- System Status Report: You can find this via WooCommerce → Status. SelectÂ
Get system report and thenÂCopy for Support. - Fatal Error Log: Please share any fatal error logs (if any) found under WooCommerce → Status → Logs
Cheers,
Forum: Plugins
In reply to: [Google for WooCommerce] Error with reactHey @theitaliancoder ,
I’m sorry to hear about the issue you’re facing with the Google for WooCommerce plugin!
To clarify, does the error show up when navigating to the Marketing → Google for WooCommerce page? If not, please can you share a screenshot of where you’re seeing this error?
Snipboard.io can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.
Also, are you noticing any console errors on that page? If so, please share those with us here. You can read more about using your browser console to identify errors here
Additionally, can you please share the following so that we can take a peek at the sites current environment, and any other errors being produced:
- System Status Report: You can find this via WooCommerce → Status. SelectÂ
Get system report and thenÂCopy for Support. - Fatal Error Log: Please share any fatal error logs (if any) found under WooCommerce → Status → Logs
Cheers,
- System Status Report: You can find this via WooCommerce → Status. SelectÂ