thomaswild
Forum Replies Created
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Hello @habeebullahsid,
To be able to contact us on our website, in the Support for section I would like to ask you to select pre-sale question. This will allow you to submit a request without a license key.Hello @rebeccaabird,
It seems like everything is correctly set up.
Since the issue you have described could be caused by a cashing issue, I would like to ask if you have any caching solutions installed? (this could be a separate plugin such as the JetPack plugins you have installed, or a feature from your hosting provider)
If this is the case:- Could you please exclude our pages, the pages created with our shortcodes as well as any other affected pages (the article page you have mentioned) from the cache. After doing so, please check if the issue persists and make sure to perform a hard refresh of your page (CTRL + F5 for windows) to ensure the changes have been applied.
- If you have any caching enabled via a plugin or from your hosting, please disable them temporarily and check if the issue still persists (you can check with the hosting about this).
Hello @habeebullahsid,
We need you to open a pre-sale ticket on our website.
Hello @drowebsite,
To better understand the issue at hand, could you please send me some additional details?- Could you please send me a screenshot of the Plugins page at Dashboard -> Plugins -> Installed Plugins? Please make sure that all of your plugins as well as their versions are visible.
- Could you please describe your current set-up that has resulted in this issue?
You can use a site like https://snipboard.io/ to share the screenshots.
Hello @rebeccaabird,
To better understand the issue at hand, I would like to ask you for some additional information:
- Could you please send me a screenshot of the Plugins page at Dashboard -> Plugins -> Installed Plugins? Please make sure that all of your plugins as well as their versions are visible.
- A screenshot of the page at Paid Member Subscriptions -> Settings -> Content Restriction
- Could you please navigate to your Dashboard -> Post/Pages -> edit the story you have mentioned has the issue -> screenshot the Content Restriction Meta Box. If you are using the restrict content shortcode, please send me a screenshot of the section it’s being used on.
You can use a site like https://snipboard.io/ to share the screenshots.
Hello @blackeye0013,
When it comes to spam registrations, with Profile Builder, you have access to the following field that should help reduce their numbers. This field is the reCaptcha field.
With the reCAPTCHA field, you can try using the V3 implementation since this is the newest one, which is invisible (doesn’t require user action) + it should be more secure than the other implementations. You can read more about this here.
Hello @habeebullahsid,
Payments with our plugin are executed using cron jobs. Since these payments are not being executed, it is likely that there is an issue with these cron jobs.
If you wish to continue this conversation, please contact us at https://www.cozmoslabs.com/support/open-ticket/
Hello @othoniel,
If you would like to translate the plugin settings in the back-end, you can do so by following this quick guide on our documentation page here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/how-to-translate-paid-member-subscriptions/
If you are referring to front-end pages, if your site has only one language, then for translation purposes, or to make specific translations we recommend using a translation plugin like Loco Translate. But in case your site has 2 or more languages (it’s multilingual), then we suggest using a multilingual translation plugin, for example: TransaltePress
Hello @habeebullahsid,
It looks like the next payment date is set to the 12th of OCT 2025 in your last screenshot.
Could you please go to the WordPress Dashboard -> Paid Member Subscriptions -> Members page, hover your mouse cursor over the member (with whom you have encountered this issue), and click on the Edit Member link that appears? Once you are on the Edit Member page, click on the “Edit” button from the Subscription tab, and please take a screenshot of the Subscription Logs and send it to me.
You can see here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/member-management/#Subscription_Logs an example of how the Subscription Logs should look.
I would also like to ask you for the Payment Logs. For this, could you please go to the Dashboard -> Paid Member Subscriptions -> Payments page, hover your mouse cursor over the last payment and click the Edit Payment link that appears? Once you are on the Edit Payment page please take a screenshot of the Payment Logs and send it to me.
You can see here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/member-payments/#Payment_Logs an example of how the Payment Logs should look.
IMPORTANT: Since this is a public forum, please make sure that you blur/hide any sensitive data.
You can use a site like https://snipboard.io/ to share the screenshots.Hello @kentopolis,
To better understand the issue at hand, could you please provide some additional details:
- Could you please send me a screenshot of the Plugins page at Dashboard -> Plugins -> Installed Plugins? Please make sure that all of your plugins as well as their versions are visible.
- Could you please go to the Dashboard -> Paid Member Subscriptions -> Payments page, hover your mouse cursor over the Payment that was made by the same user whose subscription logs you have attached above and click the Edit Payment link that appears? Once you are on the Edit Payment page please take a screenshot of the Payment Logs and send it to me.
You can see here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/member-payments/#Payment_Logs an example of how the Payment Logs should look.
IMPORTANT: Since this is a public forum, please make sure that you blur/hide any sensitive data.
You can use a site like https://snipboard.io/ to share the screenshots.Hello @doliri,
I would like to start by mentioning that our plugin is called Paid Member Subscriptions. This important since there is another plugin with the name Paid Memberships Pro that is separate from our plugin.To better understand the issue at hand, I would like to ask for some additional information:
- Could you please send me a screenshot of the page at Dashboard -> Plugins -> Installed Plugins. Please make sure that your plugin and it’s version is clearly visible.
- Could you please go to the Dashboard -> Paid Member Subscriptions -> Members page, hover your mouse cursor over the member (with whom you have encountered this issue), and click on the Edit Member link that appears? Once you are on the Edit Member page, click on the “Edit” button from the Subscription tab, and please take a screenshot of the Subscription Logs and send it to me.
You can see here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/member-management/#Subscription_Logs an example of how the Subscription Logs should look. - Could you please send me a screenshot of the page at Dashboard -> Paid Member Subscriptions -> Settings -> Payments -> Gateways?
IMPORTANT: Since this is a public forum, please make sure that you blur/hide any sensitive data.
You can use a site like https://snipboard.io/ to share the screenshots.With the following set-up:
- Profile Builder registration from with Subscription Plans field
- Manual/Offline gateway
- Enabled email confirmation through Profile Builder
A new registration should look like this:
- While registering the user will be notified that they will only be able to complete their purchase of the subscription plan once they have confirmed their email address.
- After confirming their email address they will need to log in to your website. Their subscription status will be pending.
- They will then be redirected to the payment page. If the redirect doesn’t take place, they will be able to navigate to the page with the pms-account shortcode and click on retry payment.
- After paying using the Offline/Manual gateway, their status will remain pending until an administrator confirms their payment.
Hello @habeebullahsid,
To better understand the issue at hand, I would like to ask you for some additional details:- Could you please send me a screenshot of the page at Dashboard -> Plugins -> Installed Plugins. Please make sure that your plugin and it’s version is clearly visible.
- Could you please send me a screenshot of the subscription plans settings? Please navigate to the page at Dashboard -> Paid Member Subscriptions -> Subscription Plans -> edit the plan that one of the users with the issue has purchased. Please make sure that all of the settings are clearly visible.
- Could you please send me a screenshot of the page at Dashboard -> Paid Member Subscriptions -> Settings -> Payments -> Gateways?
IMPORTANT: Since this is a public forum, please make sure that you blur/hide any sensitive data.
You can use a site like https://snipboard.io/ to share the screenshots.Hello @armediastudio,
I have forwarded this to our development team and they will investigate the issue you have reported. It is possible that they will add the requested filter after investigating but I cannot guarantee this or give you an estimate as to when this might be.
Thank you for your patience!Hello @muldari,
The Vaulting functionality from PayPal is imperative for the PayPal implementation to work. You can read more about this here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/payment-gateways/paypal/#Requirements.
This functionality is available only to specific countries (and determined by PayPal). You can view the eligible countries here: https://developer.paypal.com/docs/multiparty/checkout/save-payment-methods/#eligibility. In case your country (from which the PayPal account is located) appears on that list, then I would suggest asking the PayPal Support why vaulting is not active on your account, and if they can help you activate this functionality.
If you have set-up the IPN as mentioned on our documentation page here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/payment-gateways/paypal-standard/#Setting_up_Instant_Payment_Notifications_IPN, everything should work correctly.
Note: While PayPal standard will continue working for older users that have subscribed using it, it will not be available for new users.Forum: Plugins
In reply to: [Client Portal - Private user pages and login] Latest versionHello @tspenglish,
While there won’t be any major updates that add any new features, the plugin will receive an update in the upcoming weeks that fixes some issues as well as ensure that it is tested on the latest version.