thomaswild
Forum Replies Created
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Hello @andikakk,
I have tested this on a local instance and everything seems to work correctly.
Have you by any chance added any custom CSS to your website? This issue is most likely caused by your theme or by some custom CSS.
Could you please switch to the default WordPress Twenty Twenty-Four theme to see if the issue still persists?Hello @craigmckee,
If I understood correctly, you would like to edit the fields you have created with Profile Builder.
You can do so by navigating to your Dashboard -> Profile Builder -> Form Fields -> click on edit next to the field you would like to edit. Make sure you save your settings after editing your field.
In case I have misunderstood your issue, I would like to ask you for more information.Hello @pepino10,
The setup wizard for our plugin only has 4 steps. After setting everything up, by navigating to your Dashboard -> Profile Builder you will see a Setup Progress Review window with some features you can set up.
In that window there is a 5th step which is related to our content restriction feature. This allows you to restrict access to certain pages on your website to only be visible for specific user roles.
Completing these steps is not necessary if you do not want to have any of your pages restricted. You can continue using Profile Builder.Hello @ozil23
The discount codes field should only be showing while a plan with an existing discount code is selected. I have tested this on a local instance and everything seemed to work correctly.
Did you by any chance add any custom CSS to your website?Hello @sikcomputers,
I would like to ask you for some additional information:
1. A screenshot of the plugins page at Dashboard -> Plugins -> Installed Plugins. Please make sure that our plugin and it’s version is clearly visible.
2. Could you please send me a screenshot from Paid Member Subscriptions -> Settings -> Payments -> General as well as Paid Member Subscriptions -> Settings -> Payments -> Gateways
You can use a site like https://snipboard.io/ to share the screenshots.
Note: As this is a public forum, please make sure you hide/cover any sensitive information that might be appearing in any of your screenshots.Hello @oliverjk,
I have tested this on a local instance and everything seemed to work correctly.
I would like to ask you for some additional information:
1. A screenshot of the plugins page at Dashboard -> Plugins -> Installed Plugins. Please make sure that our plugin and it’s version is clearly visible.
2. Are you using any caching solutions? (a separate plugin or a feature from your host)
You can use a site like https://snipboard.io/ to share the screenshots.Hello @studerax,
1. If I understood correctly, the section related to Stripe where your users are prompted to input their card details is not appearing for logged out users. The registration form provided by our plugin should work for logged out users as well to allow any site visitor to create an account and purchase a membership.
With this being said, do you use any caching solutions? (a separate plugin or a feature provided by your host) If so, please go through the following steps:- Please exclude our pages, the pages created with our shortcodes, especially the page where you have the PMS Registration form ( [pms-register] ) from the cache, and check if the issue persists.
- If you have any caching enabled via a plugin or from your hosting, please disable them temporarily and check if the issue still persists (you can check with the hosting about this).
- Please create a new page on your site, and on this new page, add only the PMS Register form ( [pms-register] ) and check if the issue still persists.
2. If you wish to customize the registration form fields, this is not possible using Paid Member Subscriptions alone. For this purpose, you can use our other plugin, Profile Builder.
3. Stripe Connect is implemented in such a way that if you refresh the PMS Registration page (or just go to that page), a new payment will be registered in Stripe as “Incomplete” (with a default value of 100, this value was set by the development team), if the user completes the payment, it will be set to “Succeded” (of course, for the price of the subscription plan purchased), but if they change their mind and leave the Registration page without completing the necessary steps to purchase a subscription plan with Stripe then the payment will still appear in your Stripe Account as “Incomplete“.
Those are only Payment Intents, they aren’t actually payments. In Stripe, you can also add a simple filter on that list to only see Completed/Failed ones.
The integration follows the Stripe guidelines for their new payment element, in order to render it, we need to have a Payment Intent ID. So as you noticed, each session creates a new payment intent. For every Payment Intent, a Customer Intent is created.
Hello @istok,
Canceling a subscription plan will stop the auto-renewal process. This means that the user will still have access to all of the perks that come with being a member of their specific subscription plan up until the expiration date.
You mentioned in your previous message that you won’t use the pricing page but have other issues that persists. Could you further describe these other issues?Hello @msg00001,
Allowing your users to see each others profiles is not possible using this plugin alone.Hello @anxiousmax,
Thank you for providing the additional information.
I have forwarded this to our development team and they will add a filter that will allow you to disable this feature in the next version of our plugin, however I cannot provide you with an estimate as to when this update might be released.Hello @anxiousmax,
I would like to ask you to provide more information regarding the issue you have encountered. Providing as much detail as possible as well as describing the exact steps you took to stumble upon the issue can help us better understand what might be going wrong.
Looking forward to your reply!Hello @stumur,
Some of the features needed to achieve what you are looking for are paid features and we are not allowed to talk about the paid versions here. In case you would like to have that conversation please open a support ticket using our site https://www.cozmoslabs.com/support/
Hello @simonmista,
Thank you for sharing the solution you have found with us!Hello @pobacademynigeria,
The feature you mentioned is a paid feature and we are not allowed to talk about the paid versions here. In case you would like to have that conversation please open a support ticket using our site https://www.cozmoslabs.com/support/Hello @istok,
If I understood correctly, you would like to use our plugin for it’s content restriction features only and use the other plugins you have mentioned for user management.
In this case, there is no need for creating subscription plans or manually attaching memberships to any of your users. You can restrict specific pages to be accessible to logged in users only by navigating to your Dashboard -> Pages -> edit the page you would like to restrict -> in the content restriction box under display for -> check logged in users.
You can also use the content restriction shortcode that you have mentioned:[pms-restrict]
Add your restricted content here
[/pms-restrict]When it comes to your question about the pricing page, I would like to ask you for some additional details:
1. Are you talking about a pricing page created on your website using our plugin?
2. Could you please send me a screenshot of your plugin page at Dashboard -> Installed Plugins? Please make sure that our plugin as well as it’s version is clearly visible.
3. Could you send me a screenshot of your PMS Pricing and PMS Registration pages? A full screenshot from Dashboard -> Pages -> edit the pages mentioned.
You can use a site like https://snipboard.io/ to share the screenshots