thomaswild

Hello @rebeccaabird,

I have tested this on a local instance and everything seems to work correctly. I would like to ask you for some additional information:

1. Could you please send me a screenshot of the page at Dashboard -> Plugins -> Installed Plugins? Please make sure that all of your plugins as well as their versions are clearly visible.
2. Could you please send me a screenshot of the content restriction meta box by navigating to Dashboard -> Pages -> edit the page with the issue -> scroll down to see the content restriction meta box?
3. Could you please send me a screenshot of the page at Paid Member Subscriptions -> Settings -> Content Restriction?

You can use a site like https://snipboard.io/ to share the screenshots.

Hello @stclare,

Since there might be a conflict with some other plugin or custom code from your site, the next recommended step is the conflict test (ideally in a staging environment):

Briefly* disable all other plugins and enable the default WordPress Twenty-Twenty-Five theme. Please also disable all add-ons. If this fixes the problem, enable everything one by one, checking each time to see when the problem returns.

Important: Please do the conflict test on a test site, not on the live site.

Important 2: When you’re creating a staging/clone site where you also have the Paid Member Subscriptions plugin, on the staging/testing site you need to activate Test Mode (from Paid Member Subscriptions -> Settings -> Payments page), and also you need to deactivate all the emails from our plugin (from Paid Member Subscriptions -> Settings -> E-Mails -> and toggle off all the emails).

Hello @stclare,

I have tested this on a local instance and everything seems to work correctly when attempting to connect the Stripe Payment Gateway.

I would like to ask you for some additional information:

1. Could you please send me a screenshot of the page at Dashboard -> Plugins -> Installed Plugins? Please make sure that our plugin as well as it’s version is clearly visible.
2. Could you please send me a screenshot of the page at Paid Member Subscriptions -> Settings -> Payments -> General as well as Paid Member Subscriptions -> Settings -> Payments -> Gateways
3. Could you please send me a screenshot of the page with the error?

Note: Since this is a public forum, please make sure that you blur/hide any sensitive data.
You can use a site like https://snipboard.io/ to share the screenshots.

Hello @gankanon,

Since your subscription plan is only one day long, did you set the cron job to run on the server level?

There are two cron jobs: one that runs on the website level and one that runs on the server level. In order to be sure that everything works correctly my advice will be to contact your hosting provider and ask them if they can configure this website to make cron-job work on the server level.

Especially if you have set a subscription plan with a duration of 1 day, you must configure the website to make cron-job work on the server level so that everything works properly. The subscription plan expires when the cron job runs, so if the cron job is set at the site level, it runs once a day. So please contact your host provider.

You can read more about cron-jobs here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/settings/cron-jobs/

Hello @rebeccaabird,

To help you fight spam registrations, we offer a reCAPTCHA functionality that you can activate by navigating to Paid Member Subscriptions -> Settings -> Misc -> reCAPTCHA.

You can read more about this feature here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/settings/misc/recaptcha/

You can also use our Honeypot field feature that you can find at Paid Member Subscriptions -> Settings -> Misc -> Others -> Honeypot Field.

You can read more about this feature here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/settings/misc/#Honeypot_Field

Hello @jotapbela,

To better understand the issue at had, I would like to ask you for some additional details:

1. A screenshot of the Plugins page at Dashboard -> Plugins -> Installed Plugins. Please make sure that our plugin as well as its version is visible.
2. A screenshot of the page at Paid Member Subscriptions -> Subscription Plans -> Edit the yearly plan you mentioned. Please make sure that all of it’s settings are clearly visible.
3. Could you send me the Subscription of 2-3 accounts that have the issue you have described?
   
   For the subscription logs, navigate to: Paid Member Subscriptions -> Members -> look for the member you wish to see the information for -> edit member -> in the Subscriptions section -> click on edit -> scroll down to see the subscription log.

Note: Since this is a public forum, please make sure all sensitive/private data is hidden/blurred from the screenshots.

You can use a site like https://snipboard.io/ to share the screenshots.

Hello @highprrrr,

When it comes to feature you have mentioned, we are not allowed to talk about the paid plugins here. If you wish to have this conversation, please contact us at https://www.cozmoslabs.com/support/open-ticket/

Hello @cristiangrigoletti,

If I understood correctly, you would like to have two registration/checkout pages. One for your regular users that access the store and one for users that purchase a membership.

Our plugin comes with a registration form that will handle the subscription payments as well.
You can read more about this registration form on our documentation page here: https://www.cozmoslabs.com/wp-admin/admin.php?page=simple_history_admin_menu_page

However, you have mentioned wanting to collect specific data when it comes to users that purchase a membership. This is not possible with this plugin alone as you do not have the option to add extra fields to the registration form to be able to collect the specific data you are looking for.

Note: This could be done using our other plugin, Profile Builder. Paid Member Subscriptions and Profile Builder are well integrated with each other. You can create a registration form using Profile Builder that contains all the fields for the relevant information you would like to collect about your users. After doing so, you can add a Subscription Plans field that will display all of the subscription plans you have created with Paid Member Subscriptions on your Profile Builder registration page, allowing your users to purchase a membership using the PB registration form.

You can read more about this integration on our documentation page here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/integration-with-other-plugins/profile-builder/#Accept_payments_through_Profile_Builder