thomaswild

Hello @ernieh,

I have tested this on a local instance and unfortunately I was not able to replicate this issue.

I would like to ask you for the following:
1. Could you send me a screenshot of the Plugins page at Dashboard -> Plugins -> Installed Plugins. Please make sure that our plugin as well as its version is visible.

Note: You can use a site like https://snipboard.io/ to share the screenshots.

2. Could you please send the PB settings? Please install the “Import and Export Settings Add-on” from Profile Builder –> Add-ons. Then export your Profile Builder settings and send the file. If I’m able to replicate it locally we should be able to find a solution for it.

Note: Please send the file you exported to our email address: [email protected]

Hello @ranawaleed007,

You mentioned clearing the cache of your website. The issue you have described is most likely related to a caching issue. Could you please:

1. Exclude our pages, the pages created with our shortcodes from the cache, and check if the issue persists?

2. If you have any caching enabled via a plugin or from your hosting, please disable them temporarily and check if the issue still persists (you can check with the hosting about this).

3. Please create a new page on your site and on this new page add only the PMS login form shortcode and check if the issue still persists.

Hello @tranowebmaster,

Unfortunately there is currently no way of translating Paid Member Subscriptions using WPML. I have added your request to our features request list. This means that it might be implemented in a future version of our plugin however I cannot provide you with an estimate as to when this might be.

Hello @gabriele1986,

Unfortunately this is currently not possible with Paid Member Subscriptions alone.
If you wish to achieve this, you can do so by installing our other plugin, Profile Builder.

If you decide to install PB, go to Profile Builder -> Manage Fields and add the Subscription Plans Field. All the Subscription Plans created with PMS will be displayed inside PB’s Registration Form. Users will be able to register/subscribe using PB’s Registration Form.

To remove the repeat password field from the Profile Builder Registration Form, you can navigate to Profile Builder -> Form fields and just delete the Repeat Password field.

Hello @robbielokeoys,

Thank you for reporting this issue.

I have tested this on a local instance and managed to replicate the issue. I have forwarded this to our development team and they will work on implementing a fix in a future version of our plugin. Unfortunately I cannot provide you with an estimate as to when this might be.

Thank you for your patience!

Hello @deejayvu,

We sincerely apologize for the delay in responding to your support ticket. We understand how frustrating it can be to wait when you’re trying to resolve an issue, and we truly appreciate your patience. We have replied to your open ticket this Tuesday (1st of April) with a potential solution to your issue.

I assure you that if our plugin does not function correctly on your site, we will provide a hassle-free refund. However, I’d love the opportunity to assist you further, as restricted pages should work seamlessly with our plugin. Let’s troubleshoot this together to find a solution!

The issue you are facing on your website is most likely a caching issue. I noticed that caching is enabled on your GoDaddy server. Could you please exclude the page you would like to restrict as well as all the pages that contain our plugins shortcodes from the cache on your GoDaddy server by following the steps provided on their documentation page here: https://www.godaddy.com/en-ph/help/cache-exceptions-41618?

After doing so, please check if the issue persists and make sure to perform a hard refresh of your page (CTRL + F5 for windows) to ensure the changes have been applied.

I hope you’ll allow me to continue assisting you with this. Please let us know how we can help move things forward.

Hello @wildeoffice,

You mentioned not being able to access the restricted pages even with an administrator account.
This issue could be caused by a caching issue. Are you by any chance using any caching solutions? (Another plugin for caching or caching provided directly by your host)

If so, could you please remove any pages that contain our shortcode (as well as the page with the content restriction enabled) from the cache and please check if the issue persists. Make sure to perform a hard refresh to your page (CTRL + F5 for windows) to ensure the changes have been applied.

Hello @elisirdargan,

I have tested this on a local instance and it seems like you are correct, regardless of the filter or status, both hooks fired upon placing an order.

I will notify our development team and we’ll conduct further investigations.

Thank you for reporting this issue!